Prior to the kickoff, please request that your internal IT team whitelist the Convercent domain. This will ensure that all emails get through to you rather than being sent to your Junk/Spam folder. It is recommended that your IT team whitelist the following email domain:
Also, if your organization requires further refinement beyond email domain whitelisting, you can choose to license custom email templates and add a textual watermark that will be embedded in all emails from Convercent. This option allows your organization’s email service hygiene layer to identify these watermarks and allow emails to flow through to their intended recipients without being blocked as spam. An example of such configuration is provided in the document attached to this article.
Last, you should request full access to the Convercent web domain: