Convercent offers several ways in which individuals can report issues to their organization. Options include speaking directly to their manager or human resources team, submitting an anonymous report via Convercent’s online issue intake form at www.convercent.com/report, or speaking confidentially to someone by calling the Convercent hotline.
Be sure to use the 'Follow' button on the top right to receive timely updates to the shared numbers as Telecom routing changes from time to time. As these items are updated, we will update the list accordingly as well as add a comment at the bottom highlighting the previous and new contact number(s).

Initial Greeting
Convercent hotline agents support over 200 languages allowing individuals to report issues in their native language. Reporting parties that call the hotline using an international toll-free number will hear an initial greeting in their native language. The greeting will inform the reporting party that a language interpreter will be joining the call to assist them with filing their report. Options are also provided if the reporting party would like to file a report in English or prefer to file a report online at www.convercent.com/report.
Our main US line has one additional automated step compared to all of our other international numbers; you're first asked to press 1 if you would like to file a new report, or press 2 to check the status of an existing report.
Below is the initial recorded message for the US only:
“Thank you for calling Convercent and MysafeWorkplace. If you would like to file a report, please press 1. If you would like to check the status on an existing report, please press 2.”
If option 1 is selected, the following message will play:
“If you would like to file a report online, please go to Convercent.com/report. If you would prefer to do it over the phone, please stay on the line for the next available associate.”
At this point, the caller will be placed in queue to be routed to the next available agent. The agent will answer the call with:
“Thank you for calling Convercent and MySafeWorkplace. My name is ____. I see that you are calling to file a new report, is this how I can assist you today?”
If option 2 is selected, you will hear the following:
“If you would like to check the status of your report online, please go to Convercent.com/report. Otherwise, please stay on the line for the next available associate.”
At this point, the caller will be placed in queue to be routed to the next available agent. The agent will answer the call with:
“Thank you for calling Convercent and MySafeWorkplace. My name is ____. I see that you needing assistance with checking the status of an existing report, is this how I can assist you today?”
The initial greeting for all lines other than the US is as follows. It is first heard in the local language when applicable, followed by English.
In local language:
“Thank you for calling Convercent and MySafeWorkplace. Please stay on the line while we contact a language interpreter to assist you with your report. This process may take a few minutes. If you would like to file a report in English, press “one” to speak with an agent or log onto www.Convercent.com or www.MySafeWorkplace.com.”
In English:
"If you would like to file a report in English, press "one" to speak with an agent or log onto www.Convercent.com or www.MySafeWorkplace.com."
Hold Message
In local language:
“Please stay on the line while we contact a language interpreter to assist you with your report. This process may take a few minutes. If the call is disconnected, please call back."
In English:
"Please hold for the next available agent. You may also file a report online at www.Convercent.com or www.MySafeWorkplace.com"
These calls will be answered by the next available agent with the following script:
“Thank you for calling Convercent. My name is _________. Would you like to file a report or check the status of an existing one?”
AFRICA
Country | Carrier | Toll-Free Number | Translated Greeting |
Algeria | All Carriers | +213 982402369 | French |
Angola (Luanda) | All Carriers | +244 226434276 | Portuguese, English |
Benin (Parakou) | All Carriers | +229 61012482 | French, English |
Botswana | All Carriers | 00269 800 3002 116 | English |
Burkina Faso | All Carriers | +226 25300026 | French, Mossi |
Egypt | All Carriers | 0800 000 0413 | Arabic |
Ghana | All Carriers | +233 24 2426201 | English, Akan |
Kenya | All Carriers | 800 221312 | English, Swahili |
Kenya (Nairobi) | All Carriers | +254 20 3892291 | English, Kirundi, Amharic, French |
Malawi | All Carriers | 800 026 9803 | English, Chichewa |
Mali | All Carriers | +223 449 60005 | French, Bambara |
Mauritius | All Carriers | 802 049 0005 | English |
Morocco (Casablanca) | All Carriers | +212 5204 85014 | Arabic, English |
Namibia (Windhoek) | All Carriers | +264 833300079 | English |
Nigeria | All Carriers | 070 80601844 | English |
Republic of Congo | All Carriers | +242 64000036 | English |
South Africa | Posts & Telecom | 00 800 1777 9999 | English |
South Africa (Johannesburg) | All Carriers | +27 105004106 | English |
Tanzania | All Carriers | 0800 780 005 | English, Swahili |
Tunisia | All Carriers | +216 31399185 | Arabic, French, English |
Uganda | All Carriers | +256 206300115 | English, Swahili |
Zimbabwe | All Carriers | +263 86 4404 1046 | English |
ASIA
Country | Carrier | Toll-Free Number | Translated Greeting |
Bahrain | All Carriers | 800 06 488 | Arabic, English |
Bangladesh | All Carriers | +880 (0) 9610 998400 | Bengali, Hindi, English |
Brunei | All Carriers | 801 4144 | Malay, English |
Cambodia (Phnom Penh) | All Carriers | +855 23962515 | Khmer, English, French |
China | Telcom and Unicom | 00 800 1777 9999 | Mandarin |
China | All Carriers | 400 120 3062 | Mandarin |
Cyprus | All Carriers | 8009 4544 | Greek, Turkish, English |
Hong Kong | CW | 001 800 1777 9999 | Mandarin, Cantonese, English |
Hong Kong | All Carriers | 800 906 069 | Mandarin, Cantonese, English |
India | VSNL | 000 800 100 3428 | Hindi, English |
India | All Carriers | 000 800 100 4175 | Hindi, English |
India (Kolkata) | All Carriers | +91 337-1279005 | Hindi, English |
Indonesia | Persero Indosat | +803 015 203 5129 | Indonesian |
Indonesia (Jakarta) | All Carriers | +62 21 50851420 | Indonesian |
Israel | All Carriers | 1.809.477254 | Arabic, Hebrew |
Israel | Barak, Bezeq, and Gldn Lns | 00 800 1777 9999 | Arabic, Hebrew |
Japan | All Carriers | 010-800-1777-9999 | Japanese |
Japan | All Carriers | 0800-170-5621 | Japanese |
Jordan | All Carriers | 0800 22656 | Arabic, English |
South Korea | Dacom | 002 800 1777 9999 | Korean |
South Korea | All Carriers | 080 808 0574 | Korean |
Kyrgyzstan | All Carriers | 00 800 13337 289 | Russian |
Lebanon *Number is 2-steps | All Carriers | 01 426 801 then 855-8659-450 | French, English |
Macau | CTM | 00 800 1777 9999 | Portuguese |
Malaysia | All Carriers | +60 1548770383 | Malaysian |
Malaysia | Malaysia Telecom | 00 800 1777 9999 | Malaysian |
Myanmar | All Carriers | 0800 800 8023 | |
Nepal | All Carriers | 1 800 001 0106 | Nepali, English |
Oman | All Carriers | 800 74295 | Arabic, English |
Pakistan (Islamabad) | All Carriers | +92 518108900 | English, Urdu, Farsi |
Philippines (Manilla) | All Carriers | +63 2 6263049 | Tagalog, English |
Philippines | PLDT | 00 800 1777 9999 | Tagalog, English |
Qatar | All Carriers | 00800 100 801 | Arabic, English |
Russia | All Carriers | 8-800-100-9615 | Russian |
Saudi Arabia | STC Network Phones ONLY | 800 814 0282 | English - Caller can ask agent for Arabic translator if needed |
Saudi Arabia | Etihad Atheeb, Mobilit and Zain networks, not STC Network | 800 850 0510 | English - Caller can ask agent for Arabic translator if needed |
Singapore | Singapore Telecom | 001-800-1777-9999 | Mandarin |
Singapore | All Carriers | 800-852-3912 | Mandarin |
Sri Lanka (inside Colombo) | All Carriers | 900 905460 | English |
Sri Lanka (outside Colombo) | All Carriers | 011 247 2494 | English |
Taiwan | All Carriers | 00801 14 7064 | Mandarin |
Taiwan | Chunghura Telecom | 00 800 1777 9999 | Mandarin |
Tajikistan (Dushanbe) | All Carriers | +992 427 815395 | Russian |
Thailand | All Carriers | 1 800 012 657 | Thai |
Thailand | Comm Authority of Thailand | 001 800 1777 9999 | Thai |
Thailand (Bangkok) | All Carriers | +66 21065161 | English, Thai, Burmese |
United Arab Emirates | All Carriers | 8000 3570 3169 | Arabic, English |
Uzbekistan | All Carriers | 00 800 120 1246 | Uzbek, Russian, English |
Vietnam | All Carriers | 122 80 390 | Vietnamese |
AUSTRALIA/OCEANIA
Country | Carrier | Toll-Free Number | Translated Greeting |
Australia | Telstra | 0011 800 1777 9999 | English |
Australia | All Carriers | 1 800 763 983 | English |
New Zealand | Telecom Corp | 00-800-1777-9999 | English |
New Zealand | All Carriers | 0800-002-341 | English |
Papau New Guinea | All Carriers | 000861204 | English |
EUROPE
Country | Carrier | Toll-Free Number | Translated Greeting |
Albania (Tirana) | All Carriers | +355 4 454 1957 | Albanian, English, Greek |
Armenia (Yerevan) | All Carriers | +374 60462654 | Armenian |
Austria | All Carriers | 0800 281119 | German, English |
Belarus | All Carriers | 8 820 0011 0404 | Russian, English |
Belgium | Comgen Brussels | 00 800 1777 9999 | Dutch, French |
Belgium | All Carriers | 0800 260 39 | Dutch, French |
Bulgaria | All Carriers | 0800 46038 | Bulgarian, English, Turkish |
Croatia | All Carriers | 0800 806 520 | Croatian, English |
Curacao | All Carriers | +599 9 7889979 | English, Dutch, Spanish |
Czech Republic | All Carriers | 800 701 383 | Czech |
Denmark | All Carriers | 8082.0058 | Danish |
Denmark | Telecom Denmark | 00 800 1777 9999 | Danish |
Estonia | All Carriers | 800 0100 431 | Estonian, Russian, English |
Finland | Sonera | 990 800 1777 9999 | Finnish |
Finland | All Carriers | 0800 07 635 | Finnish |
France | All Carriers | 0805 080339 | French |
France (includes Andora, Corsica, Monaco) | France Telecom | 00 800 1777 9999 | French |
Georgia | All Carriers | +995 706 777493 | Georgian |
Germany | Deutsche Bundespost Telekom | 00 800 1777 9999 | German |
Germany | All Carriers | 0800 181 2396 | German |
Greece | OTE | 00800 1809 202 5606 | Greek |
Hungary | Hungarianf Telecommunications | 00 800 1777 9999 | Hungarian |
Ireland | All Carriers | 1800 904 177 | English |
Ireland | Telecom Eireann | 00 800 1777 9999 | English |
Italy | All Carriers | 800 727 406 | Italian |
Italy (includes San Marino, Vatican City) | Telecom Italia | 00 800 1777 9999 | Italian |
Kazakhstan | All Carriers | 8 800 333 3511 | Kazakh |
Latvia | All Carriers | 8000 4721 | Latvian, Russian |
Lithuania | All Carriers | 8 800 30451 | Lithuanian, Russian, English |
Luxembourg | Luxembourg Postes et Telecom | 00 800 1777 9999 | French |
Macedonia | All Carriers | 0800 93894 | Macedonian, Albanian, Turkish |
Malta | All Carriers | 800 62781 | Maltese, English, Italian |
Moldovoa | All Carriers | 0 800 61802 | Romanian, Russian, English |
Montenegro | All Carriers | 080 800 006 | Montenegrin, English |
Netherlands | All Carriers | 0-800-022-0441 | Dutch |
Netherlands | Telecom Netherlands | 00-800-1777-9999 | Dutch |
Norway | All Carriers | 800 24 664 | Norwegian, Swedish |
Norway | Telenor Nett | 00 800 1777 9999 | Norwegian, Swedish |
Poland | Polish Telecom | 00-800-111-3819 | Polish |
Poland | All Carriers | 00-800-141-0213 | Polish |
Portugal | All Carriers | 800 180 367 | Portuguese |
Portugal | All Carriers | 00 800 1777 9999 | Portuguese |
Romania | All Carriers | 0-800-360-228 | Romanian, English |
Serbia | All Carriers | 0 800 190 167 | Serbian, German, English |
Slovakia | All Carriers | 0 800 002 487 | Slovak, Czech, English |
Slovenia | All Carriers | 0 804 88853 | Slovenian, English |
Spain | All Carriers | 900 905460 | Spanish |
Sweden | Telia Telecom AB | 00 800 1777 9999 | Swedish |
Sweden | All Carriers | 020 889 823 | Swedish |
Switzerland | All Carriers | 0800 838 835 | German |
Switzerland (includes Lichtenstein) | All Carriers | 00 800 1777 9999 | German |
Turkey | All Carriers | +90 850 390 2109 | Turkish |
Ukraine | All Carriers | 0 800 501134 | Ukrainian |
United Kingdon (includes England, Scotland, Northern Ireland, Wales) | All Carriers | 0 808 189 1053 | English |
NORTH AMERICA
Country | Carrier | Toll-Free Number | Translated Greeting |
Antigua | All Carriers | 1-855-385-4107 | English |
Barbados | All Carriers | 1-855-203-6928 | English |
Belize | All Carriers | 1 800 017 6274 | English |
Bermuda | All Carriers |
1-855-579-9534 |
English |
Canada | All Carriers | 1-800-235-6302 | French, English |
Cayman Islands | All Carriers | 1-855-475-9296 | English |
Costa Rica | All Carriers | +506-4000-3876 | English |
Dominican Republic | All Carriers | 1-829-200-1123 | Spanish |
El Salvador (San Salvador) | All Carriers | 503 2113-3417 | English, Spanish |
Grenada | All Carriers | 1-855-304-7847 | English |
Guatemala (Guatemala City) | All Carriers | +502 2378-4832 | Spanish |
Honduras | All Carriers | 800-2791-9500 | English, Spanish |
Jamaica | All Carriers | 1-876-633-1693 | English |
Mexico | Telmex | 866 376 0139 | English, Spanish |
Mexico | All Carriers | 800 681 6945 | English, Spanish |
Nicaragua | All Carriers | 070 80601844 | Spanish |
Panama | All Carriers | 001 800 204 9188 | Spanish |
Panama | All Carriers | 800 2066 | Spanish |
St. Lucia | All Carriers | 1-844-236-5175 | English |
United Stated (includes US Virgin Islands, Puerto Rico, Guam) | All Carriers | 1-800-461-9330 | English, Spanish |
SOUTH AMERICA
Country | Carrier | Toll-Free Number | Translated Greeting |
Argentina | Telefonica | 00-800-1777-9999 | Spanish |
Argentina | All Carriers | 0800-333-0095 | Spanish |
Bolivia | All Carriers | 800 104 008 | Spanish, English, Portuguese |
Brazil | Embretel | 0021 800 1777 9999 | Portuguese |
Brazil | All Carriers | 0 800 892 2299 | Portuguese |
Brazil (Rio de Janeiro) | All Carriers | +55 212018-1111 | Portuguese |
Chile | CTC Mundo and Entel | 1230 020 3559 | Spanish |
Colombia | Colombia ETB | 844 397 3235 | Spanish |
Colombia (Bogota) | All Carriers | +57 13816523 | Spanish |
Ecuador | CNT, Claro and Movistar | 1 800 000 138 | Spanish, English |
Paraguay | All Carriers | 009 800 542 0162 | Spanish |
Peru | All Carriers | 0800 78323 | Spanish, English |
Trinidad and Tobago | All Carriers | 1-868-224-5814 | English |
Uruguay | All Carriers | 000 401 912 22 | Spanish, English, Portuguese |
Venezuela | All Carriers | 0800 102 9423 | Spanish |
Venezuela (Caracas) | All Carriers | +58 212 720 2174 | Spanish |
Note: For countries not listed here, use the following number. Operator assistance may be required and charges may apply. |
All Carriers |
+1 720 514 4400 |
English, Spanish, Mandarin, Arabic, Russian, French, Armenian, Bengali, Lao, Uzbek |
Comments
2 comments
Change to Mexico on 8/30/2019:
Whether you are calling from a Mexican landline or from a Mexican cell phone, drop the 01. Thus 01-800-123-4567 becomes 800-123-4567. The legacy format will continue to be supported through at least the end of September, possibly longer.
More info here: https://www.mexperience.com/mexico-simplifies-telephone-dialing-rules/
With this change, the Mexico line above no longer has 01 as the prefix, and will just display as 866 376 0139 instead of 01 866 376 0139.
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