Want to unlock the full potential of our Knowledgebase and Community? Click the button on the top right to dive in!

Convercent Shared Phone Number By Country List

Avatar
Chris Steinbeck
  • Updated
Follow

Convercent offers several ways in which individuals can report issues to their organization.  Options include speaking directly to their manager or human resources team, submitting an anonymous report via Convercent’s online issue intake form at www.convercent.com/report, or speaking confidentially to someone by calling the Convercent hotline.

Be sure to use the 'Follow' button on the top right to receive timely updates to the shared numbers as Telecom routing changes from time to time. As these items are updated, we will update the list accordingly as well as add a comment at the bottom highlighting the previous and new contact number(s).

View Initial Greeting Details
View Continent/Country Shared Numbers List

CLICK A CONTINENT TO SEE THE LIST OF COUNTRIES
worldmap
Africa Asia Australia/Oceania Europe North America South America
Africa | Asia | Australia/Oceania | Europe | North America | South America

Initial Greeting

Convercent hotline agents support over 200 languages allowing individuals to report issues in their native language.  Reporting parties that call the hotline using an international toll-free number will hear an initial greeting in their native language.  The greeting will inform the reporting party that a language interpreter will be joining the call to assist them with filing their report.  Options are also provided if the reporting party would like to file a report in English or prefer to file a report online at www.convercent.com/report.

Our main US line has one additional automated step compared to all of our other international numbers; you're first asked to press 1 if you would like to file a new report, or press 2 to check the status of an existing report. 

Below is the initial recorded message for the US only:

“Thank you for calling Convercent and MysafeWorkplace. If you would like to file a report, please press 1. If you would like to check the status on an existing report, please press 2.”

If option 1 is selected, the following message will play:

“If you would like to file a report online, please go to Convercent.com/report. If you would prefer to do it over the phone, please stay on the line for the next available associate.”

At this point, the caller will be placed in queue to be routed to the next available agent.  The agent will answer the call with:

“Thank you for calling Convercent and MySafeWorkplace. My name is ____.  I see that you are calling to file a new report, is this how I can assist you today?”

If option 2 is selected, you will hear the following:

“If you would like to check the status of your report online, please go to Convercent.com/report. Otherwise, please stay on the line for the next available associate.”

At this point, the caller will be placed in queue to be routed to the next available agent.  The agent will answer the call with:

“Thank you for calling Convercent and MySafeWorkplace. My name is ____.  I see that you needing assistance with checking the status of an existing report, is this how I can assist you today?”

The initial greeting for all lines other than the US is as follows. It is first heard in the local language when applicable, followed by English.

In local language:
“Thank you for calling Convercent and MySafeWorkplace.  Please stay on the line while we contact a language interpreter to assist you with your report.  This process may take a few minutes.  If you would like to file a report in English, press “one” to speak with an agent or log onto www.Convercent.com or www.MySafeWorkplace.com.”

In English:
"If you would like to file a report in English, press "one" to speak with an agent or log onto www.Convercent.com or www.MySafeWorkplace.com."

Hold Message

In local language: 
“Please stay on the line while we contact a language interpreter to assist you with your report. This process may take a few minutes.  If the call is disconnected, please call back."

In English:
"Please hold for the next available agent.  You may also file a report online at www.Convercent.com or www.MySafeWorkplace.com"

These calls will be answered by the next available agent with the following script:

“Thank you for calling Convercent. My name is _________. Would you like to file a report or check the status of an existing one?”

 

If you find that you have a need for a country not listed below, please add a comment at the bottom with more details on the country you wish to see, so that we can investigate and discuss internally to work towards providing support for a requested country in the future. There is also a universal line that can be dialed at the bottom if none of these countries meet your needs/capabilities.

 

AFRICA

Country Carrier Toll-Free Number Translated Greeting
Algeria All Carriers +213 982402369 French
Angola (Luanda) All Carriers +244 226434276 Portuguese, English
Benin (Parakou) All Carriers +229 61012482 French, English
Botswana All Carriers 00269 800 3002 116 English
Burkina Faso All Carriers +226 25300026 French, Mossi
Egypt All Carriers 0800 000 0413 Arabic
Ghana All Carriers +233 24 2426201 English, Akan
Kenya All Carriers 800 221312 English, Swahili
Kenya (Nairobi) All Carriers +254 20 3892291 English, Kirundi, Amharic, French
Malawi All Carriers 800 026 9803 English, Chichewa
Mali All Carriers +223 449 60005 French, Bambara
Mauritius All Carriers 802 049 0005 English
Morocco (Casablanca) All Carriers +212 5204 85014 Arabic, English
Namibia (Windhoek) All Carriers +264 833300079 English
Nigeria All Carriers 070 80601844 English
Republic of Congo All Carriers +242 64000036 English
South Africa Posts & Telecom 00 800 1777 9999 English
South Africa (Johannesburg) All Carriers +27 105004106 English
Tanzania All Carriers 0800 780 005 English, Swahili
Tunisia All Carriers +216 31399185 Arabic, French, English
Uganda All Carriers +256 206300115 English, Swahili
Zimbabwe All Carriers +263 86 4404 1046 English

Back to top

ASIA

Country Carrier Toll-Free Number Translated Greeting
Bahrain All Carriers 800 06 488 Arabic, English
Bangladesh All Carriers +880 (0) 9610 998400 Bengali, Hindi, English
Brunei All Carriers 801 4144 Malay, English
Cambodia (Phnom Penh) All Carriers +855 23962515 Khmer, English, French
China Telcom and Unicom 00 800 1777 9999 Mandarin
China All Carriers 400 120 3062 Mandarin
Cyprus All Carriers 8009 4544 Greek, Turkish, English
Hong Kong CW 001 800 1777 9999 Mandarin, Cantonese, English
Hong Kong All Carriers 800 906 069 Mandarin, Cantonese, English
India VSNL 000 800 100 3428 Hindi, English
India All Carriers 000 800 100 4175 Hindi, English
India (Kolkata) All Carriers +91 337-1279005 Hindi, English
Indonesia Persero Indosat +803 015 203 5129 Indonesian
Indonesia (Jakarta) All Carriers +62 21 50851420 Indonesian
Israel All Carriers 1.809.477254 Arabic, Hebrew
Israel Barak, Bezeq, and Gldn Lns 00 800 1777 9999 Arabic, Hebrew
Japan All Carriers 010-800-1777-9999 Japanese
Japan All Carriers 0800-170-5621 Japanese
Jordan All Carriers 0800 22656 Arabic, English
South Korea Dacom 002 800 1777 9999 Korean
South Korea All Carriers 080 808 0574 Korean
Kyrgyzstan All Carriers 00 800 13337 289 Russian
Lebanon *Number is 2-steps All Carriers 01 426 801 then 855-8659-450 French, English
Macau CTM 00 800 1777 9999 Portuguese
Malaysia All Carriers +60 1548770383 Malaysian
Malaysia Malaysia Telecom 00 800 1777 9999 Malaysian
Myanmar All Carriers 0800 800 8023  
Nepal All Carriers 1 800 001 0106 Nepali, English
Oman All Carriers 800 74295 Arabic, English
Pakistan (Islamabad) All Carriers +92 518108900 English, Urdu, Farsi
Philippines (Manilla) All Carriers +63 2 6263049 Tagalog, English
Philippines PLDT 00 800 1777 9999 Tagalog, English
Qatar All Carriers 00800 100 801 Arabic, English
Russia All Carriers 8-800-100-9615 Russian
Saudi Arabia STC Network Phones ONLY 800 814 0282 English - Caller can ask agent for Arabic translator if needed
Saudi Arabia Etihad Atheeb, Mobilit and Zain networks, not STC Network 800 850 0510 English - Caller can ask agent for Arabic translator if needed
Singapore Singapore Telecom 001-800-1777-9999 Mandarin
Singapore All Carriers 800-852-3912 Mandarin
Sri Lanka (inside Colombo) All Carriers 900 905460 English
Sri Lanka (outside Colombo) All Carriers 011 247 2494 English
Taiwan All Carriers 00801 14 7064 Mandarin
Taiwan Chunghura Telecom 00 800 1777 9999 Mandarin
Tajikistan (Dushanbe) All Carriers +992 427 815395 Russian
Thailand All Carriers 1 800 012 657 Thai
Thailand Comm Authority of Thailand 001 800 1777 9999 Thai
Thailand (Bangkok) All Carriers +66 21065161 English, Thai, Burmese
United Arab Emirates All Carriers 8000 3570 3169 Arabic, English
Uzbekistan All Carriers 00 800 120 1246 Uzbek, Russian, English
Vietnam All Carriers 122 80 390 Vietnamese

Back to top

AUSTRALIA/OCEANIA

Country Carrier Toll-Free Number Translated Greeting
Australia Telstra 0011 800 1777 9999 English
Australia All Carriers 1 800 763 983 English
New Zealand Telecom Corp 00-800-1777-9999 English
New Zealand All Carriers 0800-002-341 English
Papau New Guinea All Carriers 000861204 English

Back to top

EUROPE

Country Carrier Toll-Free Number Translated Greeting
Albania (Tirana) All Carriers +355 4 454 1957 Albanian, English, Greek
Armenia (Yerevan) All Carriers +374 60462654 Armenian
Austria All Carriers 0800 281119 German, English
Belarus All Carriers 8 820 0011 0404 Russian, English
Belgium Comgen Brussels 00 800 1777 9999 Dutch, French
Belgium All Carriers 0800 260 39 Dutch, French
Bulgaria All Carriers 0800 46038 Bulgarian, English, Turkish
Croatia All Carriers 0800 806 520 Croatian, English
Curacao All Carriers +599 9 7889979 English, Dutch, Spanish
Czech Republic All Carriers 800 701 383 Czech
Denmark All Carriers 8082.0058 Danish
Denmark Telecom Denmark 00 800 1777 9999 Danish
Estonia All Carriers 800 0100 431 Estonian, Russian, English
Finland Sonera 990 800 1777 9999 Finnish
Finland All Carriers 0800 07 635 Finnish
France All Carriers 0805 080339 French
France (includes Andora, Corsica, Monaco) France Telecom 00 800 1777 9999 French
Georgia All Carriers +995 706 777493 Georgian
Germany Deutsche Bundespost Telekom 00 800 1777 9999 German
Germany All Carriers 0800 181 2396 German
Greece OTE 00800 1809 202 5606 Greek
Hungary Hungarianf Telecommunications 00 800 1777 9999 Hungarian
Ireland All Carriers 1800 904 177 English
Ireland Telecom Eireann 00 800 1777 9999 English
Italy All Carriers 800 727 406 Italian
Italy (includes San Marino, Vatican City) Telecom Italia 00 800 1777 9999 Italian
Kazakhstan All Carriers 8 800 333 3511 Kazakh
Latvia All Carriers 8000 4721 Latvian, Russian
Lithuania All Carriers 8 800 30451 Lithuanian, Russian, English
Luxembourg Luxembourg Postes et Telecom 00 800 1777 9999 French
Macedonia All Carriers 0800 93894 Macedonian, Albanian, Turkish
Malta All Carriers 800 62781 Maltese, English, Italian
Moldovoa All Carriers 0 800 61802 Romanian, Russian, English
Montenegro All Carriers 080 800 006 Montenegrin, English
Netherlands All Carriers 0-800-022-0441 Dutch
Netherlands Telecom Netherlands 00-800-1777-9999 Dutch
Norway All Carriers 800 24 664 Norwegian, Swedish
Norway Telenor Nett 00 800 1777 9999 Norwegian, Swedish
Poland Polish Telecom 00-800-111-3819 Polish
Poland All Carriers 00-800-141-0213 Polish
Portugal All Carriers 800 180 367 Portuguese
Portugal All Carriers 00 800 1777 9999 Portuguese
Romania All Carriers 0-800-360-228 Romanian, English
Serbia All Carriers 0 800 190 167 Serbian, German, English
Slovakia All Carriers 0 800 002 487 Slovak, Czech, English
Slovenia All Carriers 0 804 88853 Slovenian, English
Spain All Carriers 900 905460 Spanish
Sweden Telia Telecom AB 00 800 1777 9999 Swedish
Sweden All Carriers 020 889 823 Swedish
Switzerland All Carriers 0800 838 835 German
Switzerland (includes Lichtenstein) All Carriers 00 800 1777 9999 German
Turkey All Carriers +90 850 390 2109 Turkish
Ukraine All Carriers 0 800 501134 Ukrainian
United Kingdon (includes England, Scotland, Northern Ireland, Wales) All Carriers 0 808 189 1053 English

Back to top

NORTH AMERICA

Country Carrier Toll-Free Number Translated Greeting
Antigua All Carriers 1-855-385-4107 English
Barbados All Carriers 1-855-203-6928 English
Belize All Carriers 1 800 017 6274 English
Bermuda All Carriers

1-855-579-9534

 English
Canada All Carriers 1-800-235-6302 French, English
Cayman Islands All Carriers 1-855-475-9296 English
Costa Rica All Carriers +506-4000-3876 English
Dominican Republic All Carriers 1-829-200-1123 Spanish
El Salvador (San Salvador) All Carriers 503 2113-3417 English, Spanish
Grenada All Carriers 1-855-304-7847 English
Guatemala (Guatemala City) All Carriers +502 2378-4832 Spanish
Honduras All Carriers 800-2791-9500 English, Spanish
Jamaica All Carriers 1-876-633-1693 English
Mexico Telmex 866 376 0139 English, Spanish
Mexico All Carriers 800 681 6945 English, Spanish
Nicaragua All Carriers 070 80601844 Spanish
Panama All Carriers 001 800 204 9188 Spanish
Panama All Carriers 800 2066 Spanish
St. Lucia All Carriers 1-844-236-5175 English
United Stated (includes US Virgin Islands, Puerto Rico, Guam) All Carriers 1-800-461-9330 English, Spanish

Back to top

SOUTH AMERICA

Country Carrier Toll-Free Number Translated Greeting
Argentina Telefonica 00-800-1777-9999 Spanish
Argentina All Carriers 0800-333-0095 Spanish
Bolivia All Carriers 800 104 008 Spanish, English, Portuguese
Brazil Embretel 0021 800 1777 9999 Portuguese
Brazil All Carriers 0 800 892 2299 Portuguese
Brazil (Rio de Janeiro) All Carriers +55 212018-1111 Portuguese
Chile CTC Mundo and Entel 1230 020 3559 Spanish
Colombia Colombia ETB 844 397 3235 Spanish
Colombia (Bogota) All Carriers +57 13816523 Spanish
Ecuador CNT, Claro and Movistar 1 800 000 138 Spanish, English
Paraguay All Carriers 009 800 542 0162 Spanish
Peru All Carriers 0800 78323 Spanish, English
Trinidad and Tobago All Carriers 1-868-224-5814 English
Uruguay All Carriers 000 401 912 22 Spanish, English, Portuguese
Venezuela All Carriers 0800 102 9423 Spanish
Venezuela (Caracas) All Carriers +58 212 720 2174 Spanish

Back to top

Note: For countries not listed here, use the following number. Operator assistance may be required and charges may apply.

All Carriers

+1 720 514 4400

English, Spanish, Mandarin, Arabic, Russian, French, Armenian, Bengali, Lao, Uzbek

Comments

2 comments

Sort by Date Votes
  • Avatar
    Jeremy Robinson

    Change to Mexico on 8/30/2019:

    Whether you are calling from a Mexican landline or from a Mexican cell phone, drop the 01.  Thus 01-800-123-4567 becomes 800-123-4567. The legacy format will continue to be supported through at least the end of September, possibly longer.

    More info here: https://www.mexperience.com/mexico-simplifies-telephone-dialing-rules/

    With this change, the Mexico line above no longer has 01 as the prefix, and will just display as 866 376 0139 instead of 01 866 376 0139.

    0
    Comment actions Permalink
  • Avatar
    Jeremy Robinson
    • Edited
    The Filipino government has mandated a change to all local Manila phone numbers (area code 2).  All numbers in this area code will be changing from the current 7-digit dial plan, to an 8-digit plan. This is being done due to the availability of numbers in the region. The Convercent shared line is affected by this change.Anyone that calls a Manila number using the 7-digit number will first hear a short message advising them of the changes before the call is completed for them. Callers can continue dialing the numbers in either fashion for a minimum of 3 months before they are forced to use the new 8-digit numbers going forward.The new number moving forward will be +63-2-8626-3049 and has been changed on landing pages for customers using this shared line. 
     
    For more information regarding these changes, please see the official Philippines government notification here: http://ntc.gov.ph/wp-content/uploads/2019/MC/PUBLIC_ADVISORY_orig.pdf
    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

Post your question to the Community

Related articles