Convercent Shared Phone Number By Country List

Convercent offers several ways in which individuals can report issues to their organization.  Options include speaking directly to their manager or human resources team, submitting an anonymous report via Convercent’s online issue intake form at www.convercent.com/report, or speaking confidentially to someone by calling the Convercent hotline.

Be sure to use the 'Follow' button on the top right to receive timely updates to the shared numbers as Telecom routing changes from time to time. As these items are updated, we will update the list accordingly as well as add a comment at the bottom highlighting the previous and new contact number(s).

View Initial Greeting Details
View Continent/Country Shared Numbers List

CLICK A CONTINENT TO SEE THE LIST OF COUNTRIES

Africa | Asia | Australia/Oceania | Europe | North America | South America

Initial Greeting

Convercent hotline agents support over 200 languages allowing individuals to report issues in their native language.  Reporting parties that call the hotline using an international toll-free number will hear an initial greeting in their native language.  The greeting will inform the reporting party that a language interpreter will be joining the call to assist them with filing their report.  Options are also provided if the reporting party would like to file a report in English or prefer to file a report online at www.convercent.com/report.

Our main US line has one additional automated step compared to all of our other international numbers; you're first asked to press 1 if you would like to file a new report, or press 2 to check the status of an existing report. 

Below is the initial recorded message for the US only:

“Thank you for calling Convercent and MysafeWorkplace. If you would like to file a report, please press 1. If you would like to check the status on an existing report, please press 2.”

If option 1 is selected, the following message will play:

“If you would like to file a report online, please go to Convercent.com/report. If you would prefer to do it over the phone, please stay on the line for the next available associate.”

At this point, the caller will be placed in queue to be routed to the next available agent.  The agent will answer the call with:

“Thank you for calling Convercent and MySafeWorkplace. My name is ____.  I see that you are calling to file a new report, is this how I can assist you today?”

If option 2 is selected, you will hear the following:

“If you would like to check the status of your report online, please go to Convercent.com/report. Otherwise, please stay on the line for the next available associate.”

At this point, the caller will be placed in queue to be routed to the next available agent.  The agent will answer the call with:

“Thank you for calling Convercent and MySafeWorkplace. My name is ____.  I see that you needing assistance with checking the status of an existing report, is this how I can assist you today?”

The initial greeting for all lines other than the US is as follows. It is first heard in the local language when applicable, followed by English.

In local language:
“Thank you for calling Convercent and MySafeWorkplace.  Please stay on the line while we contact a language interpreter to assist you with your report.  This process may take a few minutes.  If you would like to file a report in English, press “one” to speak with an agent or log onto www.Convercent.com or www.MySafeWorkplace.com.”

In English:
"If you would like to file a report in English, press "one" to speak with an agent or log onto www.Convercent.com or www.MySafeWorkplace.com."

Hold Message

In local language: 
“Please stay on the line while we contact a language interpreter to assist you with your report. This process may take a few minutes.  If the call is disconnected, please call back."

In English:
"Please hold for the next available agent.  You may also file a report online at www.Convercent.com or www.MySafeWorkplace.com"

These calls will be answered by the next available agent with the following script:

“Thank you for calling Convercent. My name is _________. Would you like to file a report or check the status of an existing one?”

If you find that you have a need for a country not listed below, please add a comment at the bottom with more details on the country you wish to see, so that we can investigate and discuss internally to work towards providing support for a requested country in the future. There is also a universal line that can be dialed at the bottom if none of these countries meet your needs/capabilities.

AFRICA

Country	Carrier	Toll-Free Number	Translated Greeting
Algeria	All Carriers	[phone]	French
Angola (Luanda)	All Carriers	[phone]	Portuguese, English
Benin (Parakou)	All Carriers	[phone]	French, English
Botswana	All Carriers	00269 800 3002 116	English
Burkina Faso	All Carriers	[phone]	French, Mossi
Egypt	All Carriers	0800 000 0413	Arabic
Ghana	All Carriers	[phone]	English, Akan
Kenya	All Carriers	800 221312	English, Swahili
Kenya (Nairobi)	All Carriers	[phone]	English, Kirundi, Amharic, French
Malawi	All Carriers	800 026 9803	English, Chichewa
Mali	All Carriers	[phone]	French, Bambara
Mauritius	All Carriers	802 049 0005	English
Morocco (Casablanca)	All Carriers	[phone]	Arabic, English
Namibia (Windhoek)	All Carriers	[phone]	English
Nigeria	All Carriers	070 80601844	English
Republic of Congo	All Carriers	[phone]	English
South Africa	Posts & Telecom	00 800 1777 9999	English
South Africa (Johannesburg)	All Carriers	[phone]	English
Tanzania	All Carriers	0800 780 005	English, Swahili
Tunisia	All Carriers	[phone]	Arabic, French, English
Uganda	All Carriers	[phone]	English, Swahili
Zimbabwe	All Carriers	[phone]	English

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ASIA

Country	Carrier	Toll-Free Number	Translated Greeting
Bahrain	All Carriers	800 06 488	Arabic, English
Bangladesh	All Carriers	[phone]	Bengali, Hindi, English
Brunei	All Carriers	801 4144	Malay, English
Cambodia (Phnom Penh)	All Carriers	[phone]	Khmer, English, French
China	Telcom and Unicom	00 800 1777 9999	Mandarin
China	All Carriers	400 120 3062	Mandarin
Cyprus	All Carriers	8009 4544	Greek, Turkish, English
Hong Kong	CW	001 800 1777 9999	Mandarin, Cantonese, English
Hong Kong	All Carriers	800 906 069	Mandarin, Cantonese, English
India	VSNL	000 800 100 3428	Hindi, English
India	All Carriers	000 800 100 4175	Hindi, English
India (Kolkata)	All Carriers	[phone]	Hindi, English
Indonesia	Persero Indosat	[phone]	Indonesian
Indonesia (Jakarta)	All Carriers	[phone]	Indonesian
Israel	All Carriers	1.809.477254	Arabic, Hebrew
Israel	Barak, Bezeq, and Gldn Lns	00 800 1777 9999	Arabic, Hebrew
Japan	All Carriers	010-800-1777-9999	Japanese
Japan	All Carriers	0800-170-5621	Japanese
Jordan	All Carriers	0800 22656	Arabic, English
South Korea	Dacom	002 800 1777 9999	Korean
South Korea	All Carriers	080 808 0574	Korean
Kyrgyzstan	All Carriers	00 800 13337 289	Russian
Lebanon *Number is 2-steps	All Carriers	01 426 801 then 855-8659-450	French, English
Macau	CTM	00 800 1777 9999	Portuguese
Malaysia	All Carriers	[phone]	Malaysian
Malaysia	Malaysia Telecom	00 800 1777 9999	Malaysian
Myanmar	All Carriers	0800 800 8023
Nepal	All Carriers	1 800 001 0106	Nepali, English
Oman	All Carriers	800 74295	Arabic, English
Pakistan (Islamabad)	All Carriers	[phone]	English, Urdu, Farsi
Philippines (Manilla)	All Carriers	[phone]	Tagalog, English
Philippines	PLDT	00 800 1777 9999	Tagalog, English
Qatar	All Carriers	00800 100 801	Arabic, English
Russia	All Carriers	8-800-100-9615	Russian
Saudi Arabia	STC Network Phones ONLY	800 814 0282	English - Caller can ask agent for Arabic translator if needed
Saudi Arabia	Etihad Atheeb, Mobilit and Zain networks, not STC Network	800 850 0510	English - Caller can ask agent for Arabic translator if needed
Singapore	Singapore Telecom	001-800-1777-9999	Mandarin
Singapore	All Carriers	800-852-3912	Mandarin
Sri Lanka (inside Colombo)	All Carriers	900 905460	English
Sri Lanka (outside Colombo)	All Carriers	011 247 2494	English
Taiwan	All Carriers	00801 14 7064	Mandarin
Taiwan	Chunghura Telecom	00 800 1777 9999	Mandarin
Tajikistan (Dushanbe)	All Carriers	[phone]	Russian
Thailand	All Carriers	1 800 012 657	Thai
Thailand	Comm Authority of Thailand	001 800 1777 9999	Thai
Thailand (Bangkok)	All Carriers	[phone]	English, Thai, Burmese
United Arab Emirates	All Carriers	8000 3570 3169	Arabic, English
Uzbekistan	All Carriers	00 800 120 1246	Uzbek, Russian, English
Vietnam	All Carriers	122 80 390	Vietnamese

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AUSTRALIA/OCEANIA

Country	Carrier	Toll-Free Number	Translated Greeting
Australia	Telstra	0011 800 1777 9999	English
Australia	All Carriers	1 800 763 983	English
New Zealand	Telecom Corp	00-800-1777-9999	English
New Zealand	All Carriers	0800-002-341	English
Papau New Guinea	All Carriers	000861204	English

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EUROPE

Country	Carrier	Toll-Free Number	Translated Greeting
Albania (Tirana)	All Carriers	[phone]	Albanian, English, Greek
Armenia (Yerevan)	All Carriers	[phone]	Armenian
Austria	All Carriers	0800 281119	German, English
Belarus	All Carriers	8 820 0011 0404	Russian, English
Belgium	Comgen Brussels	00 800 1777 9999	Dutch, French
Belgium	All Carriers	0800 260 39	Dutch, French
Bulgaria	All Carriers	0800 46038	Bulgarian, English, Turkish
Croatia	All Carriers	0800 806 520	Croatian, English
Curacao	All Carriers	[phone]	English, Dutch, Spanish
Czech Republic	All Carriers	800 701 383	Czech
Denmark	All Carriers	8082.0058	Danish
Denmark	Telecom Denmark	00 800 1777 9999	Danish
Estonia	All Carriers	800 0100 431	Estonian, Russian, English
Finland	Sonera	990 800 1777 9999	Finnish
Finland	All Carriers	0800 07 635	Finnish
France	All Carriers	0805 080339	French
France (includes Andora, Corsica, Monaco)	France Telecom	00 800 1777 9999	French
Georgia	All Carriers	[phone]	Georgian
Germany	Deutsche Bundespost Telekom	00 800 1777 9999	German
Germany	All Carriers	0800 181 2396	German
Greece	OTE	00800 1809 202 5606	Greek
Hungary	Hungarianf Telecommunications	00 800 1777 9999	Hungarian
Ireland	All Carriers	1800 904 177	English
Ireland	Telecom Eireann	00 800 1777 9999	English
Italy	All Carriers	800 727 406	Italian
Italy (includes San Marino, Vatican City)	Telecom Italia	00 800 1777 9999	Italian
Kazakhstan	All Carriers	8 800 333 3511	Kazakh
Latvia	All Carriers	8000 4721	Latvian, Russian
Lithuania	All Carriers	8 800 30451	Lithuanian, Russian, English
Luxembourg	Luxembourg Postes et Telecom	00 800 1777 9999	French
Macedonia	All Carriers	0800 93894	Macedonian, Albanian, Turkish
Malta	All Carriers	800 62781	Maltese, English, Italian
Moldovoa	All Carriers	0 800 61802	Romanian, Russian, English
Montenegro	All Carriers	080 800 006	Montenegrin, English
Netherlands	All Carriers	0-800-022-0441	Dutch
Netherlands	Telecom Netherlands	00-800-1777-9999	Dutch
Norway	All Carriers	800 24 664	Norwegian, Swedish
Norway	Telenor Nett	00 800 1777 9999	Norwegian, Swedish
Poland	Polish Telecom	00-800-111-3819	Polish
Poland	All Carriers	00-800-141-0213	Polish
Portugal	All Carriers	800 180 367	Portuguese
Portugal	All Carriers	00 800 1777 9999	Portuguese
Romania	All Carriers	0-800-360-228	Romanian, English
Serbia	All Carriers	0 800 190 167	Serbian, German, English
Slovakia	All Carriers	0 800 002 487	Slovak, Czech, English
Slovenia	All Carriers	0 804 88853	Slovenian, English
Spain	All Carriers	900 905460	Spanish
Sweden	Telia Telecom AB	00 800 1777 9999	Swedish
Sweden	All Carriers	020 889 823	Swedish
Switzerland	All Carriers	0800 838 835	German
Switzerland (includes Lichtenstein)	All Carriers	00 800 1777 9999	German
Turkey	All Carriers	[phone]	Turkish
Ukraine	All Carriers	0 800 501134	Ukrainian
United Kingdon (includes England, Scotland, Northern Ireland, Wales)	All Carriers	0 808 189 1053	English

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NORTH AMERICA

Country	Carrier	Toll-Free Number	Translated Greeting
Antigua	All Carriers	1-855-385-4107	English
Barbados	All Carriers	1-855-203-6928	English
Belize	All Carriers	1 800 017 6274	English
Bermuda	All Carriers	1-855-579-9534	English
Canada	All Carriers	1-800-235-6302	French, English
Cayman Islands	All Carriers	1-855-475-9296	English
Costa Rica	All Carriers	[phone]	English
Dominican Republic	All Carriers	1-829-200-1123	Spanish
El Salvador (San Salvador)	All Carriers	503 2113-3417	English, Spanish
Grenada	All Carriers	1-855-304-7847	English
Guatemala (Guatemala City)	All Carriers	[phone]	Spanish
Honduras	All Carriers	800-2791-9500	English, Spanish
Jamaica	All Carriers	1-876-633-1693	English
Mexico	Telmex	866 376 0139	English, Spanish
Mexico	All Carriers	800 681 6945	English, Spanish
Nicaragua	All Carriers	070 80601844	Spanish
Panama	All Carriers	001 800 204 9188	Spanish
Panama	All Carriers	800 2066	Spanish
St. Lucia	All Carriers	1-844-236-5175	English
United Stated (includes US Virgin Islands, Puerto Rico, Guam)	All Carriers	1-800-461-9330	English, Spanish

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SOUTH AMERICA

Country	Carrier	Toll-Free Number	Translated Greeting
Argentina	Telefonica	00-800-1777-9999	Spanish
Argentina	All Carriers	0800-333-0095	Spanish
Bolivia	All Carriers	800 104 008	Spanish, English, Portuguese
Brazil	Embretel	0021 800 1777 9999	Portuguese
Brazil	All Carriers	0 800 892 2299	Portuguese
Brazil (Rio de Janeiro)	All Carriers	[phone]	Portuguese
Chile	CTC Mundo and Entel	1230 020 3559	Spanish
Colombia	Colombia ETB	844 397 3235	Spanish
Colombia (Bogota)	All Carriers	[phone]	Spanish
Ecuador	CNT, Claro and Movistar	1 800 000 138	Spanish, English
Paraguay	All Carriers	009 800 542 0162	Spanish
Peru	All Carriers	0800 78323	Spanish, English
Trinidad and Tobago	All Carriers	1-868-224-5814	English
Uruguay	All Carriers	000 401 912 22	Spanish, English, Portuguese
Venezuela	All Carriers	0800 102 9423	Spanish
Venezuela (Caracas)	All Carriers	[phone]	Spanish

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Note: For countries not listed here, use the following number. Operator assistance may be required and charges may apply.

All Carriers

[phone]

English, Spanish, Mandarin, Arabic, Russian, French, Armenian, Bengali, Lao, Uzbek